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Business Requirements:
PruICICI AMC has been rapidly expanding in the last few years, and has found that its various customer touchpoints (branches, Call center, Website, HO) use different pieces of software to essentially generate the same customer transaction MIS. As a result, any enhancements or additions to the MIS and Reporting tools have to be replicated many times over to provide common information across touchpoints, with no interoperability between them.
Solution:
Indigo Consulting has develop a web-based MIS application that is easy to deploy and maintain. Built using JAVA to run on WebSphere, the modular architecture not only allows easy enhancements to the application, but also ensures interoperability. What this means is that the same application can easily be used to provide necessary reports across multiple channels like the internal network, customer website, and going forward, even mobile devices.
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